Patented Patrol Technology
As part of printer standard service agreements, the customer is obligated to provide their devices’ usage or meter readings to the service provider at agreed upon intervals as stated in the terms of the contract. If that sounds like a bit of a hassle, you’re right! That’s precisely why E-merge created our TotalPrint USA system and the Patrol Installation Appliance – to assist the customer with this responsibility.
With 13 patents filed, our Patrol Installation Appliance is the most innovative technology in the Managed Print Services (MPS) industry, enabling you to safely and efficiently monitor all of your printers from one location.
Produced in Tampa, FL, the Patrol NAPP is a completely self-contained, and embedded. It is designed to monitor networked printers, allowing you to manage print volume and toner information locally or globally.
The Patrol NET APP requires a 120 VDC 15 Amp electrical outlet and connects to a dedicated network connection or shares the printing devices’ network connection at the customer’s location. It does not reside on a server! It is configured in our TotalPrint USA system to communicate with the assigned printing device(s), scan the device(s) once every four hours and report the results to TotalPrint USA.
The Patrol NET APP uses DHCP to obtain its network address. This address can be modified to a static address by using HTTP, port 80, to communicate with the device’s own webpage. It communicates with the print devices using SNMP, port 161, and reports to our TotalPrint USA system using SSL, port 443.
First, a customer account is created in TotalPrint USA. Next, the Patrol box is linked to the account using the box’s unique MAC address, and the IP address range that the box will monitor is configured in the TotalPrint USA system. Unless a static IP was previously configured, the Patrol box is then installed on the customer’s network, obtaining its IP address and performing its initial scan, Discovery. The discovered devices are then staged in the TotalPrint USA system, recording the Equipment ID number and the device’s physical location. The Patrol box is then rebooted by simply unplugging the power adapter for 10 seconds, initializing a new scan to verify that the meters are properly obtained.
Patrol features two distinct modes of operation, Normal and Standalone. Both support networks and environments with high security requirements. It uses the SNMP protocol to collect information from networked printers and communicates this information as an XML document to a Tier 3 / SAS-70 certified secure data center using the HTTP/S protocol. The box iterates through user-specified IP addresses or ranges and gathers only usage data on printing equipment. No print job or proprietary information is collected. This data is then aggregated and uploaded to the server.
- Non-invasive, only records print volume, toner and service information
- No personal or content data transmitted (HIPAA compliant)
- Small footprint, totally self-contained (only power and IP required)
- Supports both static and dynamic IP via DHCP
- Supports customer based proxy server environments
- Transmitted data outputs to XML document
When in network mode, a list of IP addresses is provided to the box from a secure web application. The box only collects information from devices that support the Printer MIB as defined by the Internet Engineering Task Force (IETF). In customer environments where strict firewall policies are implemented, a rule may be required to allow the Patrol box to connect to the server.