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Managed Print Services for MSPs

Grow Your MSP Business by offering Managed Print Services to your Customers

Are you looking for new ways to generate more revenue with your current MSP business? TotalPrint USA has the perfect solution for you. We give you an easy way to support your customers copiers and printer and generate a very nice monthly recurring revenue that continues to grow and stack as you add more customers.

By partnering with TotalPrint USA, you will have the ability to support your customer’s printers and copiers with a Managed Print Services program. Our MSP partner program gives you an easy way to grow your business without spending any money or doing any of the work of providing the Managed Print Services. TotalPrint USA handles it all.

We understand that you may not be an expert in Managed Print Services, and that’s perfectly fine. Our primary objective is to help you open doors to new opportunities and generate MRR. You simply introduce TotalPrint USA to your clients, and our dedicated sales team will take care of the rest, working closely with you to ensure a smooth and successful engagement.

Our MSP Partner Program is simple.  You do not need to know anything about Managed Print Services or have to sell anything.  We will do it all for you.  Simply use one of our email templates and/or talking points that explain the benefits and cost savings of a Managed Print Services program and send it to your customers.  Next, setup a meeting with your customer and TotalPrint USA.  We will explain all the benefits of Managed Print Services, provide pricing, answer all of their questions, and work on closing the deal on your behalf.  Once the deal is closed, we do all the work of delivering, setting up, and installing the new printers and copiers.  And you get paid monthly for it.  It is that simple.

If you prefer to learn all about Managed Print Services and and want to get to the point where you can sell it yourself, you can do that too. We have an extensive training program where you can also become an expert in Managed Print Services if you would rather do it yourself.

Every month that the customer pays their bill, we send you a check.  Payments are made on the last Friday of every month in the form of a check or direct deposit right into your bank account.

Our typical Managed Print Services agreement is 3 to 5 years. This means that you get paid every month for 3 to 5 years. Most customers are so satisfied with the our program and savings that they continue the program indefinitely after the initial agreement. This means that you will also continue to get paid monthly for as long as they stay on the program for the life of the account. Generate residual monthly recurring revenue that continues to grow and stack each month as you add new customers.

Managed Print Services for MSPs and Managed IT Services Providers
Managed Print Services for MSPs

What is Managed Print Services?

If you are not familiar with Managed Print Services, Managed Print Services is a service where a Vendor takes care of every aspect of keeping a company’s printers and copiers running smoothly and operating at maximum productivity. A Managed Print Services program is based on a cost per page model where the customer pays a certain cost for every page printed. In exchange, the Vendor takes care of everything needed, except paper, to keep the customer’s printers and copiers running. A Managed Print Services program includes all the toner the customer needs, free onsite service with 4 hours response times, parts, labor, maintenance kits, expert helpdesk support, printer and driver installation, analytics, reporting, and a whole lot more. Properly managed, a Managed Print Services program can save customers 30% to 40% on their printing and copying costs. Best of all, it gets you and the customers out of the print business. They no longer have to worry about ordering toner or dealing with printer issues. The Managed Print Services vendor handles it all.

If the Customer needs printers or copiers. the Managed Print Services Vendor provides them at low monthly rental rates and includes everything listed above. There are no up front costs to the customer or long term leases for them to sign. The Vendor simply ships out the equipment to the customer. The vendor will also install it, set up everything such as printing and scanning, and then starts billing them the monthly rental costs every month plus the cost per page for any pages that they printed. The new equipment will typically have a much lower cost per page than the customer’s old equipment and the amount saved offsets to monthly rental rate by a huge amount. When the Managed Print Services Vendor does the analysis of the account and sees the print volume and which devices that they are using, it is easy to show the customer that they would save even more money by replacing high costs to run machines with new rental machines that are more efficient, faster, and lower cost to run. Another great benefit of a Managed Print Services Program is that if the customers printer is unrepairable or dies, the vendor replaces it at no cost.

While it may sound expensive for a customer to pay for every page they print, you will find our Managed Print Services program costs much less than someone can do it themselves. In most cases, our program costs less than customers are currently spending for just toner cartridges alone. Plus we include everything listed above. That’s how big our discounts are when you are buying directly from the manufacturers. Check out our Blog Post and see how a Managed Print Services program saves you money versus doing it on your own.

The other great benefit of a Managed Print Services program is that it flattens out the costs of running a printer and copier fleet. Instead of having months where they have large expenses for things like service calls, drums, toner, etc., the customer just pays for what they rent and print regardless of how expensive it was or how many parts it took for the MPS vendor to keep their fleet up and running.


Did you know?

  • Organizations can spend up to 3% of their annual revenue on printing and copying costs.
  • Using a Managed Print Services Vendor can reduce your overall printing and copying costs by 30% to 40%.
  • 40% of all IT help desk calls and Service Tickets are printer related. Our program greatly reduces the number of service calls you receive. Your customers will have an 800 number to our help desk to call for any help they need with their printers or copiers.

Who is TotalPrint USA?

TotalPrint USA is the managed print services front-end for DEX Imaging and Staples.  DEX Imaging is the largest copier dealer in the US and Staples is the largest office supplies company in the US. We combine the service infrastructure of DEX Imaging and the buying power of Staples, with the simplified pricing model of TotalPrint USA, and give our customers a managed print services program that saves them 30% to 40% on their printing costs. We have the largest service footprint in the industry with nationwide coverage and a 4 hour response time. Our national average is currently 2.3 hours.

Click Map to see all locations that we support.

Why you should partner with TotalPrint USA

By becoming a TotalPrint MSP partner, your company instantly becomes the strongest and largest MPS (managed print services) provider in the U.S offering the best brands such as HP, Konica Minolta, Canon, Kyocera, Sharp, Lexmark, and several others. We have the largest Nationwide Service Footprint in the industry and service coverage in the entire US with factory trained technicians in every state.

We know your customers are very important to you. TotalPrint USA treats every customer with white glove service. Not matter how big or small. From our experience from being in this business for many years, we know that if you take care of the customer, keep the prices fair and reasonable, and give them good quality products and service, they will stay on your Managed Print Services program indefinitely. We have customers who have been with us for over 10 years. Because of this, we make sure our customers are very well taken care and are 100% happy and satisfied with our service.

We recognize that as an MSP/IT Service Provider, you are constantly seeking new ways to expand your service portfolio and generate additional monthly recurring revenue (MRR). By partnering with TotalPrint USA, you can effortlessly tap into a lucrative revenue stream while enhancing your client offerings. Here’s why our partnership can be truly beneficial:

  • Access to a Proven and Profitable Revenue Stream: Our partnership enables you to earn a generous percentage of the MRR generated from every client you bring to us. With our highly competitive compensation structure, you can bolster your bottom line while focusing on what you do best.
  • Streamlined Onboarding and Support: We understand that time is of the essence in the fast-paced IT industry. Our dedicated partner support team will guide you through a seamless onboarding process, providing you with the necessary tools, training, and resources to quickly start offering Managed Print Services to your clients.
  • Robust Solutions and Expertise: As a TotalPrint USA partner, you gain access to our state-of-the-art MPS solutions, leveraging industry-leading technologies and best practices. Our team of experienced professionals will work closely with you to tailor our offerings to your clients’ unique needs, ensuring maximum value and satisfaction.
  • Trusted Brand and Industry Leadership: TotalPrint USA is a trusted name in the Managed Print Services industry. With the strong backing of DEX Imaging and Staples, our reputation and extensive network can help elevate your market presence and credibility among clients and prospects.
  • Get out of the print business. We have a lot of MSPs that tell us that they do not care about making money off of the printers and copiers. They just don’t want to deal with them and that’s why they bring us in.

How much do you get paid?

The amount you get paid is based on the customers that you sign up. There are many factors that determine how much you get paid. How many printers a customer has or how much printing they are doing each month determines how much you get paid. A customer with a single small desktop printer that doesn’t print that much each month may only pay you a few dollars a month. A customer with lots of printers, multiple locations, and prints a lot, could pay you as much as several thousands of dollars a month. It all boils down to the number of printers they have and how much they are printing. The number of employees is also a key factor since more employees usually means more printing. As you add more customers to the program, your monthly recurring revenue continues to grow and you begin stacking your residual revenue. This adds up to very large monthly amounts that you continue to receive for many years. We have MSPs who made moderate efforts to get their customers signed up, and are making a very decent MRR with our Managed Print Services program.


How do we bill customers?

We have a few ways that we can handle billing the customers. Most MSPs prefer that we bill the customers directly and just send them a check every month. You can also choose to have us bill you directly and then you bill your customers. This allows you to markup the prices a little more and generate even more MRR.


Our Guarantee to You

You may have heard where some copier companies are starting to offer IT Services and getting into the MSP space and stealing their accounts. Our guarantee to you is that TotalPrint USA will never do this. We are the largest copier dealer in the US and have no need to ever offer those types of services. We even put that in writing to you in our MSP Partner Agreement.

This is one of the biggest reasons MSPs are partnering with TotalPrint USA. By offering Managed Print Services, it keeps the other copier companies from coming in and stealing their account. Most of your accounts probably already have a copier dealer in them. Don’t let them take you out or let them take any more of the business that you can now get by offering Managed Print Services. Call TotalPrint USA today!!!!!!!


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