The Challenge
Capital Area Research’s existing copier/printer lease was coming up on expiration, and the timing gave them a natural moment to reevaluate their setup. Two things stood out as priorities for whatever came next: bringing costs down, and getting faster, more dependable service response when something needed attention. Their outgoing arrangement wasn’t delivering on either front, and with the lease deadline approaching, they needed a new partner who could.
The Solution
MTS IT Solutions, one of our valued MSP partners, didn’t have to look far for the answer. Capital Area Research’s sister location was already a TPUSA customer, renting HP equipment through us, and that relationship had been running smoothly — reliable hardware, responsive local service, and predictable pricing. When Capital Area Research’s lease came up, MTS IT Solutions saw a clear opportunity: extend that same proven solution to the new location rather than start the search over from scratch.
Because the program was already established and working well next door, the transition was straightforward. We mirrored the equipment and service model already in place at the existing Capital Area location — including our local team’s fast response commitment — and built Capital Area Research’s new agreement around it. The result was real cost savings versus their expiring lease, without sacrificing any of the reliability that made the first location a success.
The Result
Capital Area Research is now up and running on the same trusted HP program as their sister location, with lower costs and faster support in place from day one. For MTS IT Solutions, it was a low-risk, high-confidence recommendation to bring to their client — a great example of how a strong existing relationship can make expanding to a new location a seamless transition rather than a hard sell.
It’s proof that when a solution is working, replicating it is easy — and it’s exactly the kind of partner-driven growth that earned MTS IT Solutions our Deal of the Month recognition.