The opportunity
When the Park District of Oak Park needed new printers across several of its locations, its IT partner, Noventech, didn’t try to piece together a print solution on its own. Instead, it brought in its print/copy partner, TotalPrint USA.
The approach
TotalPrint USA contacted Jessica, the District’s point of contact, directly and set up a discovery meeting. That conversation showed what each location needed: the right mix of equipment, the features each site required, and how the devices would be used day to day. With that information, TotalPrint USA designed a solution that fit the District across all of its sites. It also brought every location under one master agreement, so the District now has a single contract with one aligned term instead of separate agreements with different end dates.
The result
The deal closed, and the Park District now has a print environment built around how it actually works, with one agreement to manage instead of several. No more tracking scattered renewal dates or juggling contracts across sites.
For Noventech, the partnership did more than add a line item. By using TotalPrint USA as a trusted resource to vet and deliver the print solution, Noventech:
– Kept the account protected, so competing print vendors and managed print providers never got an opening.
– Gave its customer expert answers without having to become a print specialist itself.
– Earned recurring revenue on the account through the TotalPrint USA MSP Partner Program.
The takeaway
When a customer mentions printers or copiers, a quick introduction is all it takes. Hand us the conversation, and TotalPrint USA handles discovery, design, and delivery while you keep the relationship.