The Challenge: KWR Construction was already a TotalPrint USA customer, renting an HP color copier through us, and the setup was working well for their day-to-day needs. As their business grew, their requirements changed. KWR needed FIPS-compliant scanning to meet new security standards. With a traditional lease, a change like that often means a stack of paperwork, penalties, or waiting until the contract runs out before anything can be done. KWR needed a partner who could adapt quickly without starting over.
The Solution: Sierra Tech Solutions, one of our valued MSP partners, knew exactly where to turn. At TotalPrint USA, customers are on a rental agreement, not a lease. They aren’t locked into a fixed configuration for the life of the contract, so when their needs change, we can upgrade their equipment without changing their term.
When the FIPS requirement came up, we moved fast. We quickly ordered and installed a FIPS-compliant hard drive in KWR’s existing HP copier. There was no new contract to negotiate, no buyout, and no long disruption to their business. KWR got the capability they needed, and their agreement term stayed the same. The only change was a small adjustment to their monthly rate.
The Result: KWR Construction now has the secure scanning their business requires on the same HP equipment and local service they already trusted. For Sierra Tech Solutions, it was an easy win: they brought their client a solution that solved the problem quickly and reinforced the value of the partnership.
It’s a great example of what sets TotalPrint USA apart. Our rental program is built to grow with our customers, not hold them back. That flexibility, paired with our MSP partner who knows how to use it, earned Sierra Tech Solutions our Deal of the Month recognition.
Way to go Sierra Tech Solutions, keep up the great work!